Right of withdrawal

Last updated: October 2026

This withdrawal policy applies to consumers (Art. 2(1) of Directive 2011/83/EU) — any natural person entering into a contract for purposes that are predominantly outside their trade, business or profession.

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the day of the conclusion of the contract.

To exercise the right of withdrawal, you must inform us (Mindcaptain Services OÜ, Ahtri tn 12, 10151 Tallinn, Harju County, Estonia, email: hello@smallwerk.com) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an email). You may use the model withdrawal form below, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

If you requested to begin the performance of services during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated to us your withdrawal from this contract, in comparison with the full coverage of the contract.

Effect on your account: when you withdraw, your paid subscription ends immediately (not at the end of the billing period) and your account drops to the Free plan; the Free plan limits then apply. Your data is retained and is not deleted automatically; it is deleted only when you delete your account yourself or explicitly ask us to.

When the right of withdrawal expires

In the case of a contract for the supply of services, the right of withdrawal expires once the service has been fully performed, provided that performance began after your express prior consent and your acknowledgement that you will lose your right of withdrawal once the contract has been fully performed by us (Art. 16(a) of Directive 2011/83/EU).

Voluntary money-back guarantee (in addition to the right of withdrawal)

For all customers, consumers and businesses alike: we refund the first payment of a subscription in full, no questions asked, if you email hello@smallwerk.com within 14 days of that payment. We refund any later payment (renewal) in full if you email us within 7 days of that payment. If you withdraw within the withdrawal period, we waive any value compensation and refund the full amount. Every full refund ends your paid subscription immediately; your account drops to the Free plan and your data is kept. This promise does not limit your statutory right of withdrawal.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To: Mindcaptain Services OÜ, Ahtri tn 12, 10151 Tallinn, Harju County, Estonia, email: hello@smallwerk.com
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the supply of the following service (*):
Ordered on (*)/received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:

(*) Delete as appropriate.

See also our Terms of service. Contact: hello@smallwerk.com